FAQ

Frequently Asked Questions

What does FramesVision sell?

We offer eyeglass frames, sunglasses and prescription lens options for eligible frames. Product pages show the available choices and prices.

Where do orders ship from?

Orders ship from Brooklyn, New York. US Standard shipping is free for orders up to 5 lb, with no minimum spend. Standard shipping for orders over 5 lb costs $6.90. Optional Expedited rates depend on weight; international DHL Express rates are calculated at checkout. See our Shipping Policy for rates.

When will my order arrive?

For domestic Standard shipping, sunglasses and optical frames without RX are dispatched within 2-3 business days, followed by an estimated 6-7 business days in transit. Custom RX orders are dispatched within 5 business days, followed by an estimated 6-7 business days in transit.

Can I return my purchase?

Non-custom products have a 30-day return window after delivery. Custom RX lenses cannot be returned; if there is an RX issue, contact us and we will remake the lenses. Read our Returns and Refunds policy.

How do I provide a prescription?

For eligible frames, select Add RX Lenses and follow the prescription instructions shown. You can also contact us for help with your order.

How much do lenses cost?

Available lens options and prices are shown when you configure an eligible frame. Review the frame and lens total before checkout.

Questions? Email framesvision@gmail.com or call (571) 279-8083.

FramesVision, 1704 Church AVE, Brooklyn, New York 11226, United States.

Return shipping

FramesVision covers return shipping for eligible returns and returns needed to resolve an RX issue. Contact us before sending an item so we can arrange return shipping.