Returns

Returns and Refunds

30-day returns

You may request a return within 30 days after receiving your product. This applies to non-custom products, including discounted items. Custom prescription (RX) lenses are excluded from returns as described below.

To request a return, email framesvision@gmail.com with your order number and the item you wish to return. Contact us before sending the item so we can provide return instructions.

Custom RX lenses

Custom RX lenses cannot be returned. If there is an issue with the prescription lenses, such as an incorrect prescription, contact us with your order details and a description of the issue. We will work with you to resolve the issue and remake the RX lenses.

Damaged, defective or incorrect items

Please contact us if your item arrives damaged, defective or different from what you ordered so we can help resolve the problem.

Refunds

We will notify you after receiving and reviewing your return. Approved refunds are issued to your original payment method. Your bank or payment provider may require additional time to post the refund.

Questions? Email framesvision@gmail.com or call (571) 279-8083.

FramesVision, 1704 Church AVE, Brooklyn, New York 11226, United States.

Return shipping

FramesVision covers return shipping for eligible returns and returns needed to resolve an RX issue. Contact us before sending an item so we can arrange return shipping.