If I need to return or exchange my order, what should I do?
Returns: Since we are making these lenses just for you, we are unable to sell them to someone else if you change your mind. If you decide you want a different option or coating, we have to remake the entire pair of lenses from scratch. Therefore we cannot accept returns. If the lenses match the prescription and specs we received from you and they are edged correctly, you should love them. If we make a mistake, or there is something you are unhappy about, we will do our best to re-make it right. Re-makes: If we did anything incorrectly, we will happily re-make your lenses to the specs you provided us. You have 30 days from the day you receive your new lenses to notify us if anything is wrong. If it was our mistake, we will happily pay for shipping back to our lab and re-make your lenses free of charge.
How do I make changes to an order?
If you need to make changes to your order for any reason, please contact us as soon as possible here. Please note we can only accept changes to an order up until the order has arrived at the lab.
How can I check the status of my order?
From the time that we receive your frames at our lab, lens production is about 4-7 business days on average. All lenses go through a meticulous quality inspection before being shipped back to you. If there are any imperfections at all, we may re-process your lenses so they are perfect, which can delay final shipment. Once shipped, you will receive an email confirmation with a tracking number.
How do I reset my password?
To reset your password click 'Forgot your password?' in login form.
Can I have more than one prescription saved in my account?
Yes you can. In the Account section under Prescription, you can add addition prescriptions for family members and friends.
How can I make an account?
Making an account is easy, just go the Sign In button at the top of the page, click 'I'm new here' and you will be directed to the account creation page. Don't worry, this should only take a few seconds.