Privacy policy

Privacy Policy

Last updated: October 22, 2026

This policy explains how FramesVision handles personal information when you visit framesvision.com, contact us, or purchase eyewear and prescription lenses.

Information collected and how it is used

When you place an order, create an account, or contact us, we collect the information you provide, such as your name, email, telephone number, billing and delivery addresses, order details and correspondence. We use it to process payments and orders, arrange delivery, provide customer support, prevent fraud and maintain business records. Payment information is processed through Shopify and the payment providers available at checkout.

If you request prescription lenses, we collect the prescription and fitting information you submit to prepare and fulfill that order. Please provide only information needed for your order, and only provide another person's information when you have permission.

Website technology and cookies

Our Shopify-hosted store uses cookies and similar technologies for functions such as shopping carts, accounts, security and checkout. Information about your device and use of the site, such as IP address, browser information and pages visited, can also be processed to operate and improve the store. Connected analytics or advertising services, where enabled, may process browsing and transaction information subject to applicable consent requirements. You can manage cookies through your browser and any privacy controls presented on the site; restricting cookies may affect store features.

Service providers and disclosures

Information needed to operate the store or fulfill your order is processed by service providers such as Shopify, payment processors, delivery carriers and lens-production or fulfillment providers. We may also disclose information when required by law, to respond to lawful requests, or to protect rights and prevent fraud.

Shopify also processes personal information in connection with its services. Read Shopify's consumer privacy policy and visit Shopify's privacy portal for its practices and available controls.

Marketing choices

If you subscribe to marketing emails, you can unsubscribe using the link in those messages or contact us. Order and service messages may still be sent as needed to handle your purchase.

Retention, security and international processing

Information is retained as needed to fulfill orders, provide support, maintain required records and resolve disputes. Service providers may process information outside your state or country. No method of electronic transmission or storage is completely secure.

Your privacy requests

Depending on where you live and applicable law, you may have rights to request access to, correction, deletion or a copy of your personal information, or to object to or restrict certain processing, withdraw consent, or opt out of certain advertising-related uses. Contact us to make a request or ask about our practices. We may need to verify your identity before fulfilling a request. Some information must be retained for legal or order-related reasons. You may also contact the relevant privacy regulator.

Contact and updates

FramesVision
1704 Church AVE, Brooklyn, New York 11226, United States
Email: framesvision@gmail.com
Phone: (571) 279-8083

We may update this policy to reflect changes in our practices or requirements. The date above identifies the latest update.